Skip to main content
Wave Success Center by McKinsey

Where to go for further help

For questions on content and program governance:

Please contact your Workstream Lead or company Wave representative. Example questions:

  • What type of information am I expected to enter into Wave fields?

  • How should I calculate the savings value for my initiatives?

  • When am I expected to make updates to my initiatives?


For questions on Wave access rights or overall use of features:

Please contact your company Wave representative or super user. Example questions:


To report application issues or ask basic Wave functionality questions:

Please contact Example requests:


For questions related to IP address, internet access, PC configuration, or other IT questions:

Please contact your company's IT support team. Example requests:

  • Checking/improving the bandwidth of your internet connection

  • Upgrading your PC

  • Installing Silverlight on your PC

  • Enabling Excel macros

  • Using Internet Explorer browser

  • Was this article helpful?