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Wave Success Center by McKinsey

Technical Overview

Accessing Wave

  • Users must request or be provided with a log-in
  • Credentials will be sent via e-mail from (please be sure to check your junk folder)
  • Use VPN if outside of the office
  • You must use a supported device and browser
  • Trouble logging in? Check out Access FAQs

System Availability

  • >99% uptime
  • We plan maintenance and upgrades during weekend or non-critical business hours
  • On rare occasions, as with any software solution, we may face unexpected downtime


  • Downtime: support teams are available 24/7
  • Access and other issues: teams are available 24/5 and resolve most issues within 1 business day
  • Your organization has a single point of contact for all Wave-related questions
  • Wave will provide initial user training and there is often custom documentation in your Shared Documents section
  • Still have questions and not sure who to contact? Click here for a Support contact overview
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