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Wave Success Center by McKinsey

Using Wave Event Log for Faster Troubleshooting

When communicating an error in Wave with Wave Support, sharing information from the Event Log in the About page can facilitate faster troubleshooting. Wave makes it easy for you to do this by copying the information to your clipboard.

In the example below, the error message at the bottom of the page is highlighted to illustrate how such information will appear. Don't see the error message? If the error message is difficult to find, you may also type Ctrl+F and do a page search for the word "error." 

Event log 1.png

Copy to clipboard

You can copy the information from the Event Log by clicking on the Copy to clipboard button. The text is then ready to paste into an email or other communication with Wave Support.

Event log 2.png

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