Support Form FAQs
| Question | Answer |
|---|---|
| What is the Wave Support Form? | The Wave Support Form is an online form designed to capture request types, user-defined priority, and other critical information needed by the Wave support team to quickly process incoming requests. The Wave Support Form is accessible by anyone, anywhere, and from any device. |
| Which email should I use when filling out the Wave Support Form? | Please use the email address that is associated with your Wave account. |
| Why kind of support requests can be made via this form? |
|
| What is a viable workaround? | Having a viable workaround means you are able to still do your work in Wave, albeit with some difficulties. |
| I can't do my job because of the issue I'm having with Wave. What's the best way to communicate this via the form? | In addition to describing the issue, you should also indicate that there is no viable workaround and that the request is urgent. |
| Whose email(s) should I include in the Additional Emails for Notification? | If you have a team member or others you would like to have included in the communications related to resolution of your issue, you can include them. |
| Can I attach supporting files to my request? | Yes! Any supporting documentation you can provide is always appreciated. Screenshots and user management templates are typical examples of files that can help us address your request. |
| What happens after I submit a support request? |
After you submit a support request via the online form, you will receive one of two automated emails. Both will confirm your case has been created and will include a case number for reference:
|