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Wave Success Center by McKinsey

New User Requests

Wave Support can help you add new users. Once you have confirmed with your company's Wave representative that creation of a new user account is authorized, submit a Wave Support form with the following details:

  • Your company name
  • User's first and last name 
  • User's company email address
  • Any visibility/permissions information pertinent to the user

When you email Wave Support, you will receive a support ticket ID number. Please remember to refer to this ID number in any emails replies or phone follow-up.

Once your request is completed, the user will receive an email from that contains a login link. This request should be complete within 2 business days. If the user does not receive an email, confirm they have looked in their spam email folder. 

For more information on logging in for the first time, please reference the First Time Log In article.

Support is available 24/5. In the event of an urgent request or escalation, please include your Wave Account Manager.


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